Shipping policy

 

Last Updated: 3rd August 2025

Thank you for choosing Nature’s Way Herbal Remedies. We aim to provide a transparent and reliable shopping experience. Please review our Shipping & Delivery Policy below:

1. Processing Time

  • All orders are processed within 1–2 business days, excluding weekends and UK public holidays.

  • Orders placed after 5:30 PM will be processed the next business day.

2. Shipping Rates

  • Shipping rates are calculated based on the weight of your order and delivery location.

  • Free standard shipping is available for UK orders over £25.

3. Shipping Method

  • All orders are shipped via Royal Mail.

  • Delivery times may vary depending on your location and the shipping option selected at checkout.

4. Estimated Delivery Times

  • Standard Shipping (UK): 5–7 business days

  • Express Shipping (UK): 2–3 business days
    Please note these are estimates and not guaranteed delivery times.

5. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details.

  • You can use this information to track your order via the carrier’s website.

6. International Shipping

  • We offer international shipping to selected countries.

  • Rates are calculated based on order weight and destination.

  • Customs duties, import taxes, and local handling fees may apply and are the responsibility of the recipient.

  • For a quote or to confirm whether we ship to your country, please contact us at: hello@natureswayherbal.com.

7. Delivery Delays

  • While we aim to deliver within the estimated timeframes, delays may occur due to:

    • Carrier issues

    • Weather conditions

    • Customs processing (for international orders)

  • We will inform you promptly if your order is significantly delayed.

8. Incorrect Address

  • Please ensure your shipping address is accurate at checkout.

  • We are not responsible for lost or delayed deliveries due to incorrect or incomplete addresses.

9. Delivery Confirmation

  • Some orders may require a signature upon delivery.

  • If you're unavailable at the time of delivery, please follow Royal Mail’s instructions to re-schedule or collect your parcel.

10. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange redelivery.

  • Additional shipping charges may apply for redelivery.

11. Contact Us

For any shipping or delivery questions, please contact our team:
📧 hello@natureswayherbal.com

Note:
This policy may be updated periodically. Please review it before placing each order to stay informed of any changes.